Frequently Asked Questions

Please find answers to frequently asked questions (FAQs) about numerous topics related to COVID-19:


Miscellaneous Questions

The USC Student Basic Needs Department provides food and housing assistance along with technology rentals for currently enrolled undergraduate and graduate students who need support due to unforeseen circumstances.

  • University housing and dining refunds: Please see our university housing FAQs.
  • Tuition refunds: Please see our academic FAQs for students.
  • Parking refunds: All students with spring 2020 parking permits will receive prorated refunds retroactive to March 16. There is no action required on the part of any individual student. Please contact USC Transportation at auxtspad@usc.edu if you have any questions.
  • USC Recreational Sports refunds: Please see additional details on the USC Recreational Sports website.

To see a few examples of how our fellow Trojans are coming together during these challenging times, meet some of our USC heroes.

Visit our community resources section for information about housing resources, food assistance, employment resources, small business and nonprofit resources, volunteer opportunities and more.

Join USC in helping those impacted by COVID-19. Learn more about four funds that will directly support those in need.

Right now, health care workers at Keck Medicine of USC’s hospitals and clinics have the gear they need to protect themselves and others as they care for patients with COVID-19.

But with the number of COVID-19 patients rising daily, leaders at Keck Medicine are asking for the community’s help in donating supplies now. That way, supplies will be ready if needed in the coming days and weeks to protect staff and patients at Keck’s academic medical center and outpatient clinics.

If you are able to help with any of the items listed here or are interested in providing other donations, please email DonateProtectiveGear@med.usc.edu.

The USC Hotel is not open to the public at this time. It is being used by the university as part of the overall USC response plan to the COVID-19 pandemic. However, our reservations and sales teams are currently available to book rooms for future dates. Please call the hotel at 213-748-4141 or 1-833-2-BOOK-USC for reservation inquiries.

There is no set date for reopening to the public at this time. As soon as a reopening date is announced by the university, we will place this information on the hotel website as well as send an email announcement. Please check our website for updates, or contact our front desk anytime at 213-748-4141.

The USC Hotel is not currently hosting special events. This is part of our compliance with the City of Los Angeles and USC Department of Health & Safety guidelines during the COVID-19 pandemic. We also do not currently have a confirmed start date as to when we can begin hosting events. However, our event and catering team is available to assist you with planning for the future and can answer any additional questions about your special event. Please contact our events team at private.events@usc.edu. We look forward to hosting your event in the future.

Please visit the USC Undergraduate Admission website to see additional information for prospective and admitted students, including updates about virtual programs and application policies.

The Emergency Operations Center (EOC) is comprised of an estimated 100 members of departments and divisions across the university who are dedicated to providing support to USC's students, faculty and staff in the event of an emergency.

The members include representatives from the USC Office of Fire Safety, the USC Department of Public Safety, USC ITS, USC Communications, USC HR, USC Housing, and more. The EOC's objective is to ensure safety while also providing an appropriate continuity of services and operations during a crisis.

Members of the broader EOC include experts on the crisis at hand who are university faculty and clinical professionals. In the case of the COVID-19 pandemic, USC experts in communicable disease serve as key EOC members who provide input and guidance on university emergency plans, responses and policies.

Within the broader EOC, USC has established several smaller EOCs that have as few as 15 people. These smaller EOCs serve specific purposes such as emergency support and business continuity planning for a particular school or department.

USC student-athletes began a phased return to campus for voluntary workouts starting on June 24. In partnership with USC's Chief Medical Officer Dr. Sarah Van Orman and Director of Sports Medicine Dr. John Broadhead, USC developed a comprehensive health and safety plan that is compliant with the Los Angeles County Department of Public Health and approved by university administration.

The plan follows NCAA and Pac-12 Conference recommendations and guidelines. See additional details about the phased return and health and safety protocols for student-athletes.

You can find all COVID-19 updates for USC Athletics on its website.